Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@dancingdisc.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@dancingdisc.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Note: Open-box demo discs and gift cards are final sale. Discs bought on sale or with a discount code can be returned within the same 30 days.

Exchanges

Need a different size? Email us at orders@dancingdisc.com within 30 days of delivery and, when possible, we’ll swap it for the size you want: you only pay the price difference and, if needed, shipping for the new disc. The original disc must be unused and in its original packaging.

European Union 14-day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

International Orders (outside the United States)

We ship worldwide, but returns from outside the U.S. work differently. In our experience, sending a disc back internationally rarely benefits either side: import duties and taxes paid at checkout aren’t refundable, and international return shipping is the customer’s responsibility — we can’t provide a prepaid return label outside the U.S.

If something isn’t right with your order, email us at orders@dancingdisc.com within 30 days, before sending anything back, and we’ll work out the best solution together. This doesn’t affect your statutory rights, including the 14-day cancellation period in the EU and the U.K.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@dancingdisc.com.